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Jacky Matthews - Transforming confidence, careers and management skills.

Stafford ST20 & Birmingham B4

About me

Hello and welcome to my page.

My name is Jacky and I work with both individuals and businesses to provide coaching or training.  I help businesses to develop their managers to build happy, high performing teams, reducing staff turnover.  And I work with individuals to help them develop their career or solve specific work-related problems they are facing.  I can work with you to think beyond the normal everyday thoughts and challenge you to delve deeper into what you really want and how you can get it.  I would love to;

Help you to find a job that you really enjoy, find rewarding and reflects your true ability, irrespective of your position, experience or what others say!


Help anyone that manages people to build a fantastic team, where there is mutual respect and trust, no-one wants to leave and everyone works hard.

You are probably reading this because you're having a difficult time, we have all been there and sought out help and support, let me help you!  I have dealt with most things in my career, which spans over two decades.

My expertise is in managing people, recruitment, careers, building confidence, self-esteem and helping you to deal with difficult situations, including line managers!  I have worked through the different management levels myself to become a senior manager in a College, so I am acutely aware of the challenges and difficulties that management brings.  I understand the different pulls on your time and conflicting priorities list, as well as the fact that 20% of your people will take up 80% of your time.  I have also faced redundancy, had unreasonable expectations placed on me, been rejected, suffer from impostor syndrome and even broken up a fight in a staff room!

When helping with careers, I won’t find you a job, I can’t prevent rejection, but I can provide you with personal insight, confidence, encouragement and inspiration.  I can also provide you with the best chance of reaching your dreams, so don’t settle for anything less.

Please get in touch if any of these are you;

·         You need a job fast, either you haven’t got a job or the one you’re in, you need to get out fast.

·         You want to advance your career – you’ve been stuck at the same level for too long or the opportunities in the organisation that were promised have not materialised.  You may have been passed over for promotion.

·         You’ve been made redundant and you may want to change the sector you have been working in.

·         You want to discover what you really want to do.  You’ve been doing a job that you dislike; it isn’t what you thought it was going to be, but you don’t know what else to do.

·         You’re not sure what is next regarding your career, which route to take or if it is right for you.

·         You need help with a new job you’ve just started because you feel a bit out of your depth, or it is taking longer to settle in than you thought.

·         Family and friends are no longer listening to you about work issues!  You have no one to talk to and it’s getting you down.

Alternatively, if you are struggling to build a highly functioning team or you have a problem with team dynamics and good people are leaving, then please get in touch to see how I can help.  I can also help with toxic work environments, where you need help to deal with a line manager or work place culture problem.

Whatever is making you lack confidence or making you feel you are not achieving what you want in your work life and you feel you want to talk to someone in total confidence, then coaching could help.

Do you have a business need?

If you have a learning need within your management team, then please get in touch to see how I could help with either coaching or training packages tailored to meet the specific needs of your business.

Perkbox states; 'It is estimated that disengaged employees is costing the UK economy £340 billion every year in lost training and recruitment costs, sick days, productivity, creativity and innovation'. (https://www.perkbox.com/uk/resources/library/interactive-the-financial-cost-of-employee-disengagement)

Make sure your management team are keeping every employee engaged with work to stop the hidden cost of unhappy staff.  Get in touch today to see what we can do together.

How we can work together:

You can choose from one to one coaching sessions, online one to one management training packages or our e learning course; Change your job with confidence'.

Coaching is currently only via Zoom at the moment, but face to face will be available according to Government guidelines in the near future.

Each coaching session is 1 hour, frequency will be dependant on you and what you need and there will be contact between meetings to ensure you have sufficient support.  We will investigate your goals together and agree a way forward.  We might work in a structured way covering subjects such as emotional intelligence, dealing with stress or impostor syndrome.  Or we might work in a less structured way, dealing with issues as they arise or become important to you.

The types of things I have helped people with include:

  • Being more self-aware and understanding how your behaviour impacts on others and how their behaviour impacts on you.
  • Identifying reasons for lacking confidence and working to build that confidence and self-esteem
  • Dealing with difficult personal circumstances and finding methods of coping
  • Dealing with work-place bullying
  • Improving confidence and skills in leadership of a team
  • Completing gap analysis between current skills and an ideal job and working on the skills that are missing
  • Assistance in job applications, CV’s and interview techniques
  • Improving performance as a result of negative feedback from a performance review

All of the people that I am and have worked with have felt so much better and empowered when they have taken back control.

Many organisations are beginning to spend their training budgets on 1:1 coaching, so if your need is work-related, then please contact me and we can discuss the opportunity for me to speak directly to your organisation.

If you are an organisation, then please contact me to discuss your specific problems and I can outline a bespoke package of coaching and/or training that will improve the management competencies within your organisation.

Please feel free to find me on LinkedIn; www.linkedin.com/in/jacky-matthews-89a15636

Hope to hear from you soon.


Training, qualifications & experience

BSc (hons) 2.i

Post Graduate Certificate in Education

2006 Oxford Brookes University - Post Graduate Certificate in Subject Learning Coaching

My experience includes 13 years coaching managers in the work setting, but I quickly found that many work issues are similar to everyday issues, in that confidence is often the underlying factor.  A lack of confidence can present itself in many ways and we may not realise this is our underlying issue that is holding us back or stopping us making that important decision.

I am a member of the Association for Coaching and abide by their standards and ethics.

Member organisations


Association for Coaching

The Association for Coaching is one of the leading professional bodies for Coaches and Organisations.

The Association is made up of a number of different membership categories, e.g. Associate Member (AMAC), Member (MAC), Accredited Member (AC Accred), with the different categories standing for different levels of training and experience. Accredited Members have achieved a substantial level of training and experience approved by the Association.

The Association has a Code of Ethics & Good Practice and a Complaints Procedure.

Photos & videos


Free, no obligation initial telephone consultation to see if we could work together.

1 x 20 minute £10 taster session for those new to coaching.

Gold Package: Monthly benefits include 4 x 1 hour meetings. Additional contact outside meetings via email. Charged at £200

Silver Package: Monthly benefits include 2 x 1 hour meetings. Additional contact outside meetings via email. Charged at £120

Bronze Package: One-off sessions via face to face, Skype or telephone, charged at £65 per 1 hour session and follow up email.

Management training courses - £199

Change your job with confidence - £199 An online course that coaches you through a series of activities to help you see what your ideal job is, your strengths, transferable skills and increase your confidence in applying for different jobs.

Stand out from the Crowd - £65 A 2-hour session to re-write your CV and give you templates to increase your chances of getting an interview.


Moor Street Queensway
West Midlands

Type of session

In person
Home visits

Practical details

Sign language
Other languages None


Wheelchair user access

Wheelchair-accessible premises should have step-free access for wheelchair users and individuals who are unable to climb stairs. If a life coach's premises aren't step-free, they may offer alternative services such as telephone/web-based appointments, home visits, or meeting clients in different location, so you can choose the option that suits you best.

You can contact the life coach to discuss the options available.

Under the Equality Act 2010 service providers have a duty to make reasonable adjustments to ensure that individuals with disabilities can access their service. You can read more about reasonable adjustments to help you to access services on the CAB website.

Wheelchair user access


Monday to Wednesday - 10am to 8pm

Thursday - 9am - 6pm,

Friday - 9am - 5pm,

Saturday - 10am -4pm


Jacky Matthews - Transforming confidence, careers and management skills.

Jacky Matthews - Transforming confidence, careers and management skills.

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