Business Coaching in an International Education Environment
How successful Business Coaching strategies were implemented into an International School seeking accreditation and parent recognition.
The client was a newly developed International School in Abuja, Nigeria. The owners of the school had invested millions of Naira into the building of a purpose built school which contained dormitories and kitchen facilities within one building six floors tall. The school was modelled on the British Educational system and was in steep competition with other 'International' schools around Nigeria.
Parents were concerned at:
- High staff turnover.
- Quality of education.
- Quality of the support services - dormitory, transportation and catering.
- Potential for University placement of graduating students.
The highly competitive market forced the owners into seeking International Accreditation and their ability to proctor their own Cambridge Exams. Only two schools in Nigeria had managed to achieve this at that date.
A major challenge was the school was truly multicultural and there was little cooperation between the cultures.
Rod's objective were:
- To do what was needed to attain accreditation.
- To secure native speaking, professional expat teachers in core areas of education and administration.
- To gain the confidence of parents that the school was going to be teaching to high international standards.
- To establish mutual respect and trust within the school environment.
- To confirm accreditation requirements and develop the schools vision and mission to fully support these requirements.
- Hold 360 degree interviews together with other diagnostic approaches with staff and influential parents to identify their current views and expectations.
- Develop and implement an action plan which included curriculum, teaching skills, team working and health and safety.
- Develop governance and a coaching and support network to support the programme.
- Develop student centered housing and catering needs that were also economically friendly.
- Expats were hired and were retained for minimum 24 month contracts.
- Local hire teachers were empowered and valued for their services.
- Pay compensation was re-engineered to enhance mutual respect and cooperation.
- The school achieved accreditation.
- There was a significant improvement in team working across the school.
- Multicultural and multifaith differences were appreciated rather than feared.
24 months later student enrollment was 50% up on pre-intervention levels and the school is now going from strength to strength with regard to attraction students and high quality staff. Additional school buildings have been built and a second campus within Abuja is now planned.
The multi ethnic, religious and cultural aspects of the school continue to flourish.
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