Pinky Ghadiali

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BSc Optom NLP ILM PG cert conflict resolution & mediation

About me

Hi, I’m Pinky, Executive Conflict Coach

You rehearsed it a dozen times, and you still lie awake wondering how to start the difficult conversation without it blowing up. Struggling to handle a difficult conversation, feeling burnt out, overwhelmed, stressed, you can't switch off and you can't think straight; you are not sleeping. Maybe it’s a business partner, a director, or a client relationship that has quietly gone cold. You don’t need to be told that it matters. You already know. I understand the voice in your head takes over and you feel like you aren't good enough. You need a safe space to work through what’s really going on, decide what you want, and walk into the conversation prepared, not dreading it.

I started my career in optometry, and it’s where I learned that people rarely tell you the real problem in the first five minutes. Patients would sit down for an eye test and end up telling me what was really going on: the boss they couldn’t speak up to, the team they were quietly burning out for. I realised my real strength wasn’t in the examination room. It was in creating the kind of psychological safety and confidentiality where people could finally say what they have been holding in.

Leaving a career I trained years for took courage and curiosity, and I wouldn’t change it. Today I use that same ability to help leaders have the conversations they’ve been avoiding, and to come out the other side with their confidence and their relationships intact.

Areas I help with:

  • Limiting beliefs and the inner critic that holds you back
  • Anxiety around presentations and speaking up in high-stakes rooms
  • Building confidence, self esteem and executive presence
  • Managing conflict and having difficult conversations
  • Communication skills: what to say, when and how
  • Mediation (CMC-accredited) for disputes between colleagues, partners or teams
  • Managing relationships with teams, staff and senior stakeholders
  • Giving and receiving difficult feedback
  • Impostor syndrome and navigating rooms where you feel under-represented
  • Setting boundaries without damaging trust
  • Rebuilding trust after a breakdown
  • Leading through change, pressure and office politics
  • Team and staff coaching in above areas

Working with me as a coach gives you:

  • Clarity and resolution on what’s really driving the conflict, not just the surface issue
  • The exact framework, language and timing for your hardest conversations
  • Confidence to speak up and hold your ground without reactivity
  • Overcome fear of presentations and public speaking
  • Relationships that are repaired, not just “managed”
  • Calm, focus and better sleep, because the conflict stops following you home
  • I deliver workshops, training and speaking engagements for teams.

Testimonials: 

"As someone who spends much of his time building partnerships, negotiating deals, and helping organizations grow, I've learned that communication is often the difference between momentum and stagnation. Pinky has a unique ability to help leaders better understand themselves, strengthen relationships, navigate conflict, and communicate with greater clarity and intention"- Nate Hyland USA Linkedin Recommendation

"When we started, I was feeling overwhelmed and unsure where to focus my attention or how to move things forward with commercialising our services. She clearly understood the challenge of trying to balance the commercial side of my role with the realities of working in a charity and helped me see how I could combine the two without losing sight of our values.
Pinky is easy to talk to and generous with her advice. She was especially helpful when I was dealing with a sensitive internal relationship, and her perspective at that point really helped me navigate it.
I began the programme with lots of ideas but no clear sense of direction. I’m finishing it with much more clarity about where we’re heading and what I need to do to get us there." Sophie Darley Scotland Linkedin Recommendation

"Pinky has been a great coach to work with. Over the past six months, she's helped me get clearer on where I was heading and work through some of the mindset blocks that were getting in the way of moving forward.

Her style is calm and thoughtful. She listens well and asks the kind of questions that make you stop and really think. I never felt rushed or pushed in a particular direction; instead, she helped me find my own answers at my own pace.

That combination of clarity and confidence has made a real difference to how I approach my personal goals. I'm glad I'm working with her and would happily recommend her to anyone considering a business coach." John White England Linkedin Recommendation

www.linkedin.com/in/bypinkyg for testimonial verification

My approach to coaching: tailored and fit for each individual

There’s no off-the-shelf programme here. Every leader, team and conflict is different, so we start with your situation, your style and what you need to change. Sessions combine practical tools, honest challenge and a safe space to think out loud. You leave each one with something you can use that week.

About me:

I'm a CMC-Accredited Mediator and Executive Conflict Coach. I hold a PG Certificate in Mediation & Conflict Resolution with Distinction from the University of Strathclyde, an ILM Level 5 in Coaching & Mentoring, and NLP Master Practitioner training. It’s an unusual combination of clinical leadership, mediation and coaching psychology, and it’s why clients come to me when generic conflict advice hasn’t worked.

Before this, I spent 18+ years leading people through high-pressure clinical environments. I know what it looks like when someone is carrying conflict in their body long after the room has emptied. I built The Conflict Blueprint and the Tone Reset because most people don't need another leadership framework. They need a way to manage difficult situations and come back to themselves with confidence after a hard conversation, so it stops following them home.

Training, qualifications & experience

  • CMC-Accredited Mediator (2024)
  • PG Certificate in Mediation & Conflict Resolution, with Distinction, University of Strathclyde (2024)
  • EMCC Professional Membership (2017)
  • ILM Level 5 in Coaching & Mentoring (2020)
  • NLP Master Practitioner (2017)
  • NSPCC Safeguarding Certification (2025)
  • BSc Optometry, University of Manchester (2000)
  • 18+ years as a Clinical and People Director across multi-site healthcare organisations, before transitioning into executive conflict coaching and mediation
  • Board trustee, Charity/Third sector OPFS 
  • Advisory board, Strathclyde Mediation Clinic.

Testimonials: 

"As someone who spends much of his time building partnerships, negotiating deals, and helping organizations grow, I've learned that communication is often the difference between momentum and stagnation. Pinky has a unique ability to help leaders better understand themselves, strengthen relationships, navigate conflict, and communicate with greater clarity and intention"- Nate Hyland Linkedin Recommendation

"When we started, I was feeling overwhelmed and unsure where to focus my attention or how to move things forward with commercialising our services. She clearly understood the challenge of trying to balance the commercial side of my role with the realities of working in a charity and helped me see how I could combine the two without losing sight of our values.
Pinky is easy to talk to and generous with her advice. She was especially helpful when I was dealing with a sensitive internal relationship, and her perspective at that point really helped me navigate it.
I began the programme with lots of ideas but no clear sense of direction. I’m finishing it with much more clarity about where we’re heading and what I need to do to get us there." Sophie Darley Linkedin Recommendation

"Pinky has been a great coach to work with. Over the past six months, she's helped me get clearer on where I was heading and work through some of the mindset blocks that were getting in the way of moving forward.

Her style is calm and thoughtful. She listens well and asks the kind of questions that make you stop and really think. I never felt rushed or pushed in a particular direction; instead, she helped me find my own answers at my own pace.

That combination of clarity and confidence has made a real difference to how I approach my personal goals. I'm glad I'm working with her and would happily recommend her to anyone considering a business coach." John White Linkedin Recommendation

www.linkedin.com/in/bypinkyg for testimonial verification

Book a 15 minute call with me to find out more. I respond within 24 hours.

Member organisations

EMCC
European Mentoring and Coaching Council (EMCC)

EMCC UK is part of the Europe-wide European Mentoring & Coaching Council. Together their aim is to promote good practice and the expectation of good practice in mentoring and coaching across Europe. EMCC is an independent, impartial and non-profit making organisation.

Areas of coaching I deal with

My specialisms

Communication skills
Every day I see where communication breaks down before conflict erupts and I coach leaders the exact language and timing to prevent it, not just manage it after the fact.
Conflict management
I specialise in conflict management helping leaders resolve workplace tension at its root, using mediation-based strategies that rebuild trust, not just paper over the problem. CMC-accredited.
Emotional intelligence
I help leaders build the emotional intelligence to stay composed under pressure, reading tension before it escalates, and responding with clarity instead of reactivity. NLP Master Practitioner.

All areas

Other areas of coaching I deal with

Conflict resolution and management, Conflict coaching, Civil, commercial, and workplace mediation.

Photos & videos

Fees

£250.00 - £500.00
Free initial telephone session

Additional information

Building team, business and client relationships you thought you lost. Book a 15-minute free phone consultation; I respond within 24 hours. 

1:1 sessions start at £250 and packages/day rates/speaking engagements are available on request. 

When I work

Mon Tue Wed Thu Fri Sat Sun
Early morning
Morning
Early afternoon
Late afternoon
Evening

Further information

Remote, international clients across all industries, including C-suite and senior leadership teams.

In-person available.

27 Old Gloucester Street, London, Greater London, WC1N

Leicester, Leicestershire, LE7

Type of session

In person
Online
Phone

Types of client

Young adults (18-24)
Adults (25-64)
Older Adults (65+)
Groups
Organisations

Key details

PVG Scheme

In Scotland, criminal records checks are carried out by Disclosure Scotland. Professionals working with children or vulnerable adults must join the Protecting Vulnerable Groups (PVG) Scheme. You can learn more at mygov.scot , or contact this professional directly.

Online platforms

FaceTime
Google Meet
Microsoft Teams
Zoom

Social