Dealing with difficult conversations and behaviour assertively

What every professional, manager, and aspiring manager, should know is how to turn difficult behaviour and conversations into positive ones.

Are you having to deal with team members and colleagues who:

• Won’t talk things through constructively?
• Are closed to new ideas?
• Indulge in blame, excuses and denial?
• Break their promises and commitments?
• Burden you with problems or too much work?
• Act aggressively, unprofessionally or immaturely?
• Try to guilt trip you or act selfishly?
• Complain about you behind your back?
• Are poor team players?

Do you find you:

• Procrastinate about dealing with difficult people issues?
• Ignore or protect poor performers to deflect from dealing with them?
• Or wade in with an overly aggressive approach?

What will happen if this continues?

• Good people resent ‘carrying’ the poor performers so team work suffers.
• Poor behaviour spreads so the office becomes ‘smelly’ and productivity falls.
• Talented team members leave because of heavy-handed or weak management styles.
• Customers suffer and slip silently, or noisily, out the back door.
• Your career and the business are held back.

Help is at hand…

In just four hours, during my 'Dealing with difficult conversations and behaviour assertively' workshop, I will share with you the secrets, proven techniques and practical tools to help you:

• Get a whole new perspective on handling difficult conversations.
• Discover things you didn’t know – including the seven secrets to bringing out the best in colleagues, team members, clients and suppliers.
• Turn conflict into win-win outcomes.
• Regain control of your emotions in difficult situations.
• Tame most kinds of difficult behaviour and raise team morale.
• Raise your reputation for getting things done through other people so that you can enjoy all the rewards that come with high-level people management skills.
• Sort out people's issues quickly and easily so that your team performs at a higher level, projects come in on time/budget and you enjoy a greater sense of achievement.
• Inspire your colleagues to be more cooperative, creative and productive.
• Create great team morale so that talented people want to stay.
• ‘Manage out’ the staff members who are a drag on the team more quickly.
• Prevent people problems so there are less fires to put out.
• Recognise and deal with the control games some people play.
• Banish procrastination, frustration and stress when dealing with people issues.
• Understand how to make your new people management habits stick.

If you are serious about succeeding in your career or business, you need to be on this 'Dealing with difficult conversations assertively workshop!'

What to expect:

• You’ll be one of a maximum of six people who have been experiencing the same challenges and feelings as you.
• You’ll all be looking to change your thinking and discover new skills.
• Because it’s a small group, it’s not just a dry old theory dump – there will be plenty of time for supportive and thought provoking discussion and practice.
• You’ll leave the workshop equipped with a motivating personal action plan that will help you transform your people management habits and your results, straightaway.
• You’ll also have a Dealing with difficult conversations assertively workbook to help you recall and review the time transforming tools.
• There will be refreshments when you arrive and during the workshop breaks.

(If you would prefer a bespoke, in-house workshop for your team or one-to-one coaching, please contact madeleine@growu.co.uk)

What’s my investment for this dealing with difficult conversations assertively workshop?

• The early bird rate for this workshop is £99 + VAT for each delegate (after Monday 11th August it goes up to £125 + VAT).
• The workshop rates include a free 60 minute ‘dealing with difficult conversations’ follow-up coaching session worth £90, your delegate workbook and refreshments.

Your money-back guarantee:

• If after I’ve delivered this workshop you feel you haven’t got practical tools and techniques you can use, I’ll return my fee.

How do I book my place on the workshop?

Email madeleine@growu.co.uk or call – but hurry as there are only four places left and you need to be quick to grab your early bird rate.

I’m looking forward to seeing you on the Thursday 14th August and sharing with you transformational relationship management secrets.